Terms & Conditions
Any user of this website is bound by the following Terms & Conditions and Disclaimers, which can be altered at any time by A Touch of Class Florist.
OFFER TO PURCHASE TERMS
By completing an order through the website you are placing an offer to purchase goods. A Touch of Class Florist reserves the right to refuse any offer to purchase for whatever reason including but not limited to out of date or incorrect pricing, inability to deliver to a particular location or inability to supply stock.
A Touch of Class Florist is not responsible for any loss caused by late delivery, non-delivery or cancellation of any order or product.
The prices listed for the goods on our website are for the goods only, delivery charges are additional. Perth metropolitan delivery charges range from $13.50 inc GST to $50.00 inc GST dependent on the distance from our Shop.
DELIVERIES AND RE-DELIVERIES
A Touch of Class Florist’s trading hours are on our contact page. We reserve the right to open later or close earlier than these specified times
During summer and particularly when temperatures exceed 30c we advise that chocolate products may suffer and arrive in a soft condition. We are unable accept responsibility for this particularly if the recipient is not available to take immediate delivery of the chocolate product.
Once your order has been checked for availability, and the credit card successfully processed, a second confirmation email will be sent to confirm the delivery of your order.
Orders are processed manually during shop hours 7.30am – 4pm Mon to Fri and 8am – 12pm Saturdays. Orders received outside of these times and holidays, will be processed the next working day.
AM delivery Monday to Friday; – CBD & inner suburbs only, are usually delivered between 11am and 1.30pm (for orders received by 9am).
PM delivery – to all areas from 3pm in the afternoon (for orders received by 12.30pm), and may occur after 5:30pm for some residential addresses in outer suburbs.
Saturday deliveries; – from 12pm to after 5:30pm for some residential addresses in outer suburbs.
On high volume days such as Valentines Day, Mother’s Day and over the whole Christmas period we cannot offer timed deliveries due to the large numbers of orders being handled.
Deliveries that are not possible to be made on the requested day will be delivered on the next business day.
It is the responsibility of the sender to ensure that the recipients name, address, delivery date and products ordered are correct. Should the wrong address be provided all re-deliveries to the same address will incur a re-delivery fee being the same as the original fee charged, re-deliveries to a new address will be charged the appropriate delivery fee for that suburb.
Where possible and if safe to do so, A Touch of Class couriers will leave items at an address only if they believe it will be safe to do so and not get damaged or stolen. We accept no responsibility where it has been deemed safe to leave by our couriers and the item/products goes missing or is stolen. Where it is not possible to leave items safely, incorrect address has been given, locked gates on premises, person is not at the delivery address etc. then the goods will be bought back to the shop for re-delivery and a re-delivery charge will apply.
Orders that are being sent to a business address are delivered to reception or such other areas, as that business requires; such as the mailroom. In these instances, the responsibility of delivery is passed onto the company accepting the item for forwarding on to the recipient. Orders being sent to hospitals are delivered to hospital ward clerks on the ward where the recipient is located. We do not and are not able to deliver to the addressed recipient in their hospital rooms for privacy reasons.
When you purchase goods through the website you must be fully entitled to use the credit card submitted, and must ensure sufficient funds to cover the purchase.
A surcharge of 3% for Diners and American Express Card purchasers is applicable. By proceeding with your purchase, you are aware that these charges will apply.
VARIATION OR CANCELLATION OF ORDER
For single orders: If you wish to vary or cancel your order we require a full 24 hour period prior to the delivery date. In the instance that your order has already been made/despatched for delivery, then charges may apply and will be assessed on an individual basis.
For multiple corporate orders: If you wish to cancel your corporate multiple gift basket or gift hamper order once it has been confirmed, a 50% cancellation / restocking fee is payable. Once an order is confirmed, stock is purchased for that specific order and works are started on the preparation of the gift baskets or gift hampers well in advance of the delivery date.
A Touch of Class Florist reserves the right not to provide goods and services or cancel orders (or part of an order) at our sole discretion. We will not be held liable for damage or loss from exercising this right.
On occasion it may be necessary for A Touch of Class Florist to substitute some or all of the flowers or products ordered due to unavailability of certain stock lines. We will always try to source the flowers or product, but this may not always be possible.
If a substitution is required, a product of similar or greater value will be used that is in keeping with the flower arrangement, flower bouquet, gift hamper or gift basket that you have ordered. A Touch of Class Florist reserves the right to substitute products where deemed necessary by us.
A Touch of Class Florist’s main priority is customer satisfaction. If you receive any products that are faulty, damaged or you have a legitimate complaint about a product we will happily organize an exchange for you where we deem appropriate. We must be immediately advised of this via email on firstname.lastname@example.org and the goods must be returned to us at Shop 13, 99 Adelaide Terrace Perth 6000 within 48 hours from receipt.
In regards to flowers, it is a general rule of thumb that they should last 4 – 7 days from time of receipt; provided that the flowers are topped up with water, not exposed to direct sunlight/air-conditioning or heat etc. This timeframe may be reduced in periods of extreme heat as flowers are a perishable item. If the flowers in your opinion do not meet our usual standards please email us a photograph within 24 hours of receipt to email@example.com so we can attempt resolve a favorable resolution to your concerns.
HOT WEATHER POLICY
Every effort is made to ensure that stock requested is supplied in your gift basket or gift hamper selection. In periods of extremely hot weather, A Touch of Class Florist reserves the right to include non-perishable items as alternatives to those perishable items that require immediate refrigeration on delivery. This especially applies to outer suburbs and country areas.
A Touch of Class Florist attempts to maintain continuity of our website and our services. We reserve the right to modify, cease or change these services and our website as required by us.
A Touch of Class Florist website may become unavailable at times for scheduled or unscheduled maintenance or for reasons beyond our control.
COMMUNICATION FROM US
A Touch of Class Florist will from time to time email you so as to inform you of new specials or upcoming special dates i.e. Mothers Day. You can opt out of this email by un-subscribing in the communication sent to you.